Refunds & Returns Policy

At ObeSafe Ltd, we are committed to providing high-quality digital health & safety compliance tools to our customers. Please read this Returns & Refunds Policy carefully before making a purchase.

1. Digital Products – No Returns or Refunds

All products sold on our website are digital downloads. As such, they are not eligible for return, refund, or exchange once accessed or downloaded. By completing a purchase, you agree to waive your right to cancel under the Consumer Contracts Regulations 2013, as you receive immediate access to the content.

2. Accurate Descriptions

We take care to provide clear descriptions and, where applicable, previews of our digital products. It is your responsibility to read and understand product details before purchase. If you require clarification, contact us at support@obesafe.co.uk before completing your transaction.

3. Duplicate Purchases & Access Issues

If you believe you have:
– Accidentally purchased the same product more than once, or
– Encountered a technical issue that prevents download access

Please contact us within 7 days at support@obesafe.co.uk. We will review and resolve your issue promptly, which may include reissuing access or resolving download errors.

4. Chargebacks & Payment Disputes

Initiating an unauthorised chargeback is a breach of these Terms. We reserve the right to challenge all chargebacks and report payment abuse.

5. Contact

If you have any questions or concerns about this policy, please contact:

Email: support@obesafe.co.uk
Company: ObeSafe Ltd
Company Number: 16449405
Registered Address: 12 London Road, London, SE1 6JZ